Return, Cancellation & Repair Policy

At Surabhi Decor, we maintain a strict quality assurance process to ensure customer satisfaction. Please read the following policy carefully before making a purchase:

1. No Return, Exchange, or Cancellation

  • Products purchased from Surabhi Decor cannot be returned, exchanged, or canceled under any circumstances, except in the case of a manufacturing defect.

  • Once an item is dispatched, it is not eligible for cancellation, exchange, or refund.

2. Damaged or Defective Items

  • All products undergo a thorough quality check before shipment.

  • If your order arrives damaged or defective, it must be:

    • Reported immediately to the delivery agent at the time of delivery.

    • Documented with photos or videos and sent via email to info@surabhidecor.in within 24 hours of delivery.

  • Upon verification, we will repair the defective or damaged product at your delivery address within 7 days.

  • Please note: No refunds or returns will be provided, only repairs where applicable.

3. Product Dimensions & Accessibility

  • It is the customer’s responsibility to ensure the product dimensions are suitable for their space before placing an order.

  • No replacement or refund will be offered if the product does not fit through doorways, hallways, or into the desired location.

4. Delivery Inspection

  • The customer must be present at the time of delivery to inspect the product for any visible damage or issues.

  • Issues reported after delivery without immediate acknowledgment may not be considered valid for repair.

Customer Support

For further assistance, feel free to reach out to us: info@surabhidecor.in